Introduction to the Client Portal: Purpose and Benefits

Home Page – Open Access for All, Available with or without Login

1. Slider

2. Equipment Carousel

3. Treefer Website

3. How to Subscribe

Contact Page - Open to Everyone, Available Whether Logged In or Not

Log In, Log Out, and Registration Form

The Log In page (located in the top left of the image) allows you to connect using either your email address or your username.

The image below shows the Log Out form;
when you click on "Logout," a page will appear, and you should close the one that was open.

To the right is the Registration form, which enables you to sign up.
Please follow the help guide to understand the details of the registration process.
It’s important to read it thoroughly as there are key specifications, including:

1 ACCOUNT PER COMPANY—you must share this account with all employees.

I’m also providing the link to the document titled "How to Sign Up on the Portal" here.

Remember that once you register, you won’t be able to log in until we approve your request. To facilitate this, please email us at the following address: SupportPreRoll-Er.com.

Term & Condition of the Portal

The Terms and Conditions serve as a crucial framework for using our services and products. They outline the rights and responsibilities of both the company and the users, ensuring a clear understanding of how our platform operates.
Here’s what the Terms and Conditions include:

• User Rights: They define what you can expect from us as a service provider and the rights you have as a user.
• Responsibilities: They outline your obligations while using our platform, helping to ensure a safe and respectful environment for everyone.
• Usage Guidelines: These guidelines detail the acceptable use of our services, preventing misuse and promoting fair play among users.
• Liability Limitations: The Terms clarify our limitations of liability, outlining what we are and aren’t responsible for in various scenarios.

SupportPreRoll-Er.com

Tool Page - Accessible When Logged In

On the Tools page, you will find various documents related to mechanical and electrical aspects, as well as some standard operating procedures (SOPs).
For additional resources and support documentation , please refer to the "Answer" tab in the support request section (the rectangle labeled "Need help?").

Help Request, Courses & Documentation

When you are logged in, a small rectangle labeled "Need help" appears in the bottom left corner of your web page.

• By clicking on it, a new page will open. By default, this page is set to the "Ask" tab, where you can submit your assistance requests.
• You also have the option to add attachments, such as photos or videos, to help us better understand your situation and provide you with appropriate support.
• In the "Ask" tab, you can also view the history of your conversations with our team, allowing you easy access to important information.
• By clicking on "Answer" at the top of the page, you will find useful information, including videos on how to use your equipment and other relevant documents.
Here is a short list of the courses and documents you will find there:

• We strongly encourage you to use our portal for your assistance requests.

1. If you contact us Via email at suppport@preroll-er.com

Requests submitted via email may take longer to process then make a request through the portal. Here’s an example to illustrate this:


• At 2:30 PM, you submit a request via email while we are already assisting another client
• At 2:35 PM, we receive three requests through the portal.
• At 2:40 PM, we finish our interaction with the client who was already in progress.

In this situation, we prioritize responding to clients who submitted their requests through the portal, even if your email request was sent earlier, as we give priority to this platform.
Once all assistance requests have been addressed:

• We will contact you.
• We will guide you to submit a request through the portal.
• We will assist you with your request.

Therefore, it’s important to submit your request through the portal to receive a quick response.
We appreciate your understanding and cooperation.

2. If you contact us via phone.
• we will politely explain that you must first submit a callback request through the portal.
• When your request is received and we reach your position on the list, we will contact you.

We would also like to remind you that other clients may need our assistance, and it is important to process requests in the order they are received, as you are all our priority. We are a company that genuinely cares about providing exemplary customer service. We love what we do, and we enjoy assisting you in optimizing your production line. Therefore, out of respect for you and all our clients, we handle the list in the order of arrival, as well as by subscription (please refer to the different types of subscriptions on the home page).